Terms and Conditions
Last updated: July 2026. This English version is provided for convenience; in case of discrepancy the Norwegian text prevails.
1. General terms
These terms govern the use of the services provided by OVIT Consulting AS (org. no. 925 989 703), operating under the brand name OVIT CLOUD ("OVIT", "we", "us" or "our"). By purchasing or using our services you accept these terms in full. If you do not accept the terms, please do not use our services.
2. Products and services
OVIT CLOUD offers the following services:
- Domain registration and transfer
- Web hosting and hosting solutions
- VPS (Virtual Private Server) and cloud servers
- Consulting services and support
We reserve the right to change or discontinue services with 30 days' notice.
3. Customer responsibilities and use of services
The customer is responsible for:
- Providing correct and complete information
- Keeping login details secure and confidential
- Using the services in accordance with applicable laws and regulations
- Not using the services for unlawful or harmful activity
- Securing and backing up their own data and content
Exception for a VPS with the Daily backup add-on: the whole server is copied every night to a separate backup server, and copies from the last 7 days are kept. The copy is taken while the server is running, so for databases we also recommend your own exports. If you ask through support, we put the server's disks back as they were on one of those nights. Size, IP addresses and SSH keys stay as they are today. We normally start the restore by the next working day. This is a goal, not a guarantee. The price is 20% of the price of the VPS, including extra storage. If you cancel the add-on or the service, the copies are deleted after 30 days.
The Daily backup add-on for web hosting: your website, databases and email are copied every night, and copies from the last 7 nights are kept. The copies are also included in the nightly copy of the server to our own backup system. If you ask through support, we put the website and databases back as they were on one of those nights. Files added after the copy are removed. Email is only restored if you ask for it. We normally start the restore by the next working day. This is a goal, not a guarantee. If you cancel the add-on or the service, the copies are deleted 30 days after the last one.
The Advanced security add-on for web hosting: a web application firewall (the OWASP rule set) stops common attacks such as SQL injection and XSS before they reach the website, and the website's files are scanned every night for known malware. If we find anything, you are notified in a support ticket. We do not delete or change your files unless you ask us to. In rare cases the firewall may stop a legitimate request. Let us know, and we will add an exception. The add-on reduces the risk, but cannot guarantee that a website is never attacked.
4. Payment terms
All prices are in Norwegian kroner (NOK) and include 25% VAT. Payment must be made by the stated due date. If payment is not received within 10 days of the due date, the service may be suspended or terminated without further notice.
Discounts: if you pay for several months at a time, you get a discount on the subscription price: 2% for 3 months, 5% for 6, 10% for 12, 15% for 24 and 20% for 36 months. On the front page and in the store, prices are shown per month when billed annually, with the monthly price next to it. New customers who pay monthly for web hosting, VPS or email get 20% off the first two months. After that, the ordinary monthly price applies. The introductory offer cannot be combined with the discount for longer periods and does not apply to domains, add-ons or consulting, so the total discount is never more than 20%.
5. Refunds
Paid periods are not refunded when you cancel a service, and domain registration fees are not refunded. If you are a consumer, you have a right of withdrawal under the Norwegian Cancellation Act (see section 6).
6. Right of withdrawal (consumers)
When buying online you, as a consumer, generally have a 14-day right of withdrawal under the Norwegian Right of Withdrawal Act. The withdrawal period runs from the day after the agreement was entered into. To exercise the right of withdrawal you must notify us before the period expires – for example via our contact form. You may use the statutory withdrawal form, which is available from the Norwegian Consumer Authority (forbrukertilsynet.no).
Digital services with immediate delivery: For services that are activated immediately (for example domain registration, web hosting and VPS), we ask you at checkout to consent to delivery starting before the withdrawal period expires. When you give this consent and confirm that you understand the right of withdrawal then lapses, you lose the right of withdrawal as soon as the service is delivered or activated, in line with the exceptions in section 22 of the Right of Withdrawal Act. Domain names already registered with the registry (for example Norid) cannot be withdrawn.
The right of withdrawal applies only to consumers and not to businesses (business customers).
7. Uptime
We guarantee 99.9% uptime for all our services. That corresponds to a maximum of roughly 43 minutes of downtime per month. Planned maintenance is not counted. If uptime in a calendar month falls below 99.9%, the customer may claim a service credit calculated from the monthly fee for the affected service: 99.0–99.89% uptime gives a 10% credit, 95.0–98.99% gives 25%, and below 95.0% gives 50%. Service credits must be claimed in writing to support within 30 days of the incident, are offset against future invoices, and do not apply to downtime caused by planned maintenance, circumstances outside OVIT's control (force majeure) or the customer's own actions.
8. Security and disclaimer
OVIT CLOUD uses industry-standard security, including SSL encryption, firewalls and regular backups. However, we are not liable for:
- Data loss caused by the customer's negligence
- Equipment failure or natural disasters
- Unauthorised access due to weak passwords or security breaches
- Third-party actions or attacks
9. Limitation of liability
OVIT CLOUD's total liability shall not exceed the amount paid by the customer for the service during the last 12 months. We are not liable for indirect, incidental or consequential loss, or loss of revenue.
10. Changes to the terms
OVIT CLOUD reserves the right to change these terms at any time. Significant changes will be announced 30 days in advance. Continued use of the services after changes means the customer accepts the new terms.
11. Term, renewal and cancellation
Services are provided as an ongoing subscription with no minimum term. The agreement runs for the period you have paid for (month, quarter, half year or year) and renews automatically for a new period of the same length unless cancelled before the period ends.
- Before each renewal we send an invoice and a notice by e-mail to the address registered on the account, well ahead of the due date.
- You can cancel a service yourself at any time from “My account” (Services → select the service → Request cancellation). The cancellation takes effect at the end of the paid period, and you are not charged for further periods after that.
- Domain names renew automatically one year at a time as long as auto-renewal is switched on. You can switch it off under the domain on “My account”; the domain then expires at the end of the period. Domain registration and renewal fees are non-refundable, as the fee is passed on to the registry (Norid) immediately.
- On cancellation, data associated with the service is deleted after the period has expired. Take a backup of anything you want to keep before the service ends.
- We may terminate the agreement with 30 days’ written notice, or with immediate effect in the event of material breach (see sections 3 and 4). Prepaid amounts for the remaining period are refunded if we terminate for reasons other than breach.
12. Contact
Priority support: customers with Professional, Business or VPS have their requests handled first when several customers are waiting for help. It gives precedence in the queue, not a guaranteed response time.
If you have questions about these terms, please contact us via the contact form on the website. Phone: +47 400 00 285.
OVIT Consulting AS · Furukroken 5, 1481 Hagan, Norway · Org. no. 925 989 703 MVA
