Frequently Asked Questions
Answers to common questions about our services
Domain registration
How do I register a domain?
You can register a domain directly through our website. Search for your desired domain and complete the registration process.
How long does domain registration take?
Domain registration usually completes within a minute of ordering. You will receive an e-mail confirmation with login details and DNS settings.
Can I transfer my domain to you?
Yes, we offer domain transfers from other registrars. We guide you through the whole process and make sure there is no downtime.
Can I hide my details in WHOIS?
There is no separate WHOIS privacy service to buy for .no domains – Norid decides which details are public in the registry, and the rules are the same with every registrar. See norid.no for details.
Web hosting
How long does it take to set up my hosting?
Most hosting accounts are activated instantly. You'll receive login details via email immediately after payment.
What is your uptime guarantee?
We guarantee 99.9% uptime. If we fall short, you receive service credit in line with our terms.
Are SSL certificates included?
Yes, free Let's Encrypt SSL certificates are included with all our hosting plans.
Can I upgrade my hosting plan later?
Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we calculate refunds for whole unused months.
VPS & cloud servers
Can I upgrade my VPS later?
Yes! You can upgrade your VPS at any time without any downtime.
Which operating system can I use?
You can choose between Linux (Ubuntu, CentOS, Debian) or Windows Server. You have full administrator access (root/Administrator).
Can I scale my VPS up or down?
Yes, you can upgrade or downgrade resources at any time. We handle the upgrade without downtime, and you only pay for what you use.
What is included in the VPS plan?
All VPS plans include dedicated CPU cores, RAM, high-speed SSD storage, bandwidth quotas and full administrator access. Backup and support are available as add-ons.
Customer support
What are your support business hours?
Customer support is available via email, chat, and phone: Monday - Thursday 09:00 - 17:00, Friday 09:00 - 15:00.
Which languages does support cover?
We offer support in Norwegian, English and Swedish. Our support team speaks all three fluently.
What is the normal response time?
We aim to answer every support ticket within 2 hours. Serious problems are handled with priority and are often resolved within 30 minutes.
Can I get technical assistance with migration?
Yes, we offer free migration assistance on all higher hosting and VPS plans. Our team helps you move your entire website.
Billing & payments
Which payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex), Vipps, bank transfer and PayPal. All payments are secured with SSL encryption.
What is the refund policy?
We offer a 30-day money-back guarantee on all new services if you are not satisfied. Domain registrations cannot be refunded, but can be transferred.
Can I choose annual or monthly billing?
Yes, you can choose monthly or annual billing. Annual billing normally gives a 10–15% discount compared with monthly prices.
What happens if I do not pay an invoice on time?
We send a reminder when an invoice falls due. If payment is not received within 10 days of the due date, the service may be suspended.
