Frequently Asked Questions
Answers to common questions about our services
Domain registration
How do I register a domain?
You can register a domain directly through our website. Search for your desired domain and complete the registration process.
How long does domain registration take?
Domain registration usually completes within a minute of ordering. You will receive an e-mail confirmation with login details and DNS settings.
Can I transfer my domain to you?
Yes, we offer domain transfers from other registrars. We guide you through the whole process and make sure there is no downtime.
Can I hide my details in WHOIS?
There is no separate WHOIS privacy service to buy for .no domains – Norid decides which details are public in the registry, and the rules are the same with every registrar. See norid.no for details.
Web hosting
How long does it take to set up my hosting?
Your hosting is set up automatically right after payment. We email you a username and password, and you log in to the control panel at web.ovit.cloud or straight from the client portal.
What is your uptime guarantee?
We guarantee 99.9% uptime. If we fall short, you receive service credit in line with our terms.
Are SSL certificates included?
Yes, free Let's Encrypt SSL certificates are included with all our hosting plans.
Can I use WordPress?
Yes. WordPress installs in a few clicks from the control panel. You can also upload your own website, and PHP and MariaDB databases are included.
How do I upload my website?
Use an SFTP program such as FileZilla, connect to web.ovit.cloud on port 22 and log in with the username and password from your welcome email. Plain FTP is closed for security reasons.
Do you take backups?
We back up our platform every night. If you want your own daily copies of your website, databases and email, you can add Daily backup for NOK 39 per month.
Can I upgrade my hosting plan later?
Yes, you can move to a larger plan at any time from your client area. Your website and email come with you.
How do I set up email on my phone or in Outlook?
Choose IMAP and use mail.ovit.cloud as the server for both incoming and outgoing mail. Incoming (IMAP): port 993 with SSL/TLS. Outgoing (SMTP): port 587 with STARTTLS or 465 with SSL/TLS. The username is your full email address.
Can I read my email in the browser?
Yes. Log in at mail.ovit.cloud with your email address and password.
How many email accounts do I get?
Web hosting Starter has 10 mailboxes, Professional 50 and Business 200. The Email plan has 5. Spam and virus filtering is always included.
Can I have email on my own domain without a website?
Yes. The Email plan gives you 5 mailboxes and 10 GB of storage for NOK 49 per month. If you need a website later, you can upgrade to web hosting without moving your email.
VPS & cloud servers
Can I upgrade my VPS later?
Yes. You can upgrade to a larger plan or add extra storage from your client area, and all your content comes with you.
Which operating system do I get?
Your VPS comes with Ubuntu 24.04 LTS, and you have full root access.
Do I get my own IP address?
Every VPS gets a public IPv6 address. Outgoing IPv4 uses a shared address, and you can add a dedicated IPv4 address from NOK 49 per month.
What is included in the VPS plan?
You choose between 1 and 8 vCPUs, 4–32 GB RAM and 80–640 GB NVMe storage, with a 1 Gbit/s network and full root access. Daily backup can be added.
Customer support
How do I get help?
Open a support ticket from the contact page. We answer during business hours: Monday–Thursday 09:00–17:00 and Friday 09:00–15:00. Customers on Professional, Business or VPS are prioritised in the queue.
Which languages does support cover?
We answer in Norwegian and English.
Where do I log in to the control panel?
Go to your client area on ovit.cloud and press Log in to control panel next to your hosting. You can also log in directly at web.ovit.cloud.
Can I get technical assistance with migration?
Yes, we offer free migration assistance on all higher hosting and VPS plans. Our team helps you move your entire website.
Billing & payments
Which payment methods do you accept?
You can pay by card (Visa and Mastercard). Card payments are processed by Stripe.
How do I cancel a service?
You cancel from your client area. The service runs until the end of the period you have already paid for.
Can I choose annual or monthly billing?
Yes. You can pay monthly or for 3, 6, 12, 24 or 36 months at a time. The longer the period, the larger the discount, and paying for a year saves you 10%.
What happens if I do not pay an invoice on time?
We send a reminder when an invoice falls due. If payment is not received within 10 days of the due date, the service may be suspended.
Can't find the answer here?
Open a support ticket and we will help you during business hours
Contact support